Customer
Cancellation Policy

PROCESSING FEE: A 5% payment processing fee is charged on the total payment amount you receive from your customer.

PAYMENT: Total amount is payable at the time of booking. It may be paid by credit card. Upon receipt of your payment we will issue a confirmation document.

Ticket Delivery: Actual Palio Tickets for the race will be given to you in Siena; either at your hotel in Siena or a determined meeting point. In the weeks prior to the event a detailed ticket information package will be emailed to you, listing all the necessary Siena contact information. Company personnel are in Siena for each race. We do not mail Palio tickets for several logistical reasons. Actual tickets are provided in Siena for the respective races (July 2 or August 16th) to avoid any problems (i.e. lost in the regular mail; forgotten at home).

Customer Cancellation and Refunds: If you are unable to attend the event and if cancellation notice is received and if another buyer can be found for the TICKET PACKAGE by either party, then the Company will provide a refund for the selling price of the PACKAGE, net of any transaction costs so incurred, including but not limited to credit card service charges, reservation transfer fees and or commissions. For customer cancellation notice inside of 30 days, there are no refunds.

Rescheduled Race: In the case of rain (sufficient to impair the conditions of the race track), the Palio race will be rescheduled to run on the following day; or if the race is postponed to a date later in the year, your tickets are valid for any rescheduled race and are not refundable if you cannot attend the rescheduled race(we highly recommend that you also book your stay the night or two nights following the day of the Palio to ensure that you will be able to attend the event, even if it is postponed). Cancellations of any trial race, or the Contrada Dinner or City Tour due to weather conditions are non-refundable.

Travel Insurance Protection: To cover costs associated with your reservation, the Company encourages you to consider purchasing a travel insurance policy.

General Conditions & Disclaimers: Confirmation and payment of any reservation constitutes acceptance of the financial agreements between the Company and the Customer and the provisions of this agreement are in effect. The Company is acting as a tour operator responsible for arranging reservations for the services as outlined in the website https://paliodisiena.tickets/. All suppliers providing transportation, guided tours, and lodging for the Company have no legal affiliation, nor are they employees of the Company. The Company assumes no responsibility or liability for any claims, damages, expenses or other financial loss, whether to person or property, arising from, but not limited to, injury, accident, death, delay, alteration or inconvenience, by whatever cause, including airline scheduling, default, strike, terrorism, war, hostility, civil disturbance, quarantine, pandemic or resulting directly or indirectly from any other acts of nature. Under no circumstances is the Company to be construed as a Common Carrier under contract for safe carriage of the passenger or his/her baggage and personal belongings.